Privacy Policy

Aurex Exteriors Inc. (“Aurex”, “we”, “us”) operates this website. This policy explains what personal information we collect through the site, why we collect it, and how we handle it. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).

Information we collect

• Quote and contact requests. When you submit the quote form we collect your name, email address, phone number (if provided), project address or service area, project details, and how you heard about us.
• Email. If you email us directly, we receive whatever you choose to include in that message.
• Website analytics. We use a privacy-first analytics tool that measures page views and traffic sources in aggregate. It does not use cookies and does not build a profile of you or track you across other websites.

How we use it

• To respond to your enquiry and prepare a quote.
• To schedule and carry out siding or cladding work you request.
• To follow up about a project you contacted us about.
• To understand, in aggregate, how the website is used.

We do not sell your personal information, and we do not use it for advertising.

Who we share it with

We share personal information only with service providers that help us run the business — for example, the form-delivery service that sends us your submission and our email provider. These providers may store data outside British Columbia. We share information when required by law or to establish or defend a legal claim.

How long we keep it

We keep enquiry and project records for as long as needed to serve you and to meet tax, warranty, and legal obligations, then delete or anonymise them.

Your choices

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, by emailing [email protected]. We will respond within the timeframes set by applicable law.

Security

We take reasonable steps to protect personal information against loss, misuse, and unauthorised access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Changes to this policy

We may update this policy from time to time. The “last updated” date above reflects the current version.

Contact

Questions about this policy or your personal information: [email protected], Aurex Exteriors Inc., Delta, BC.